Colorful Rocket Ships Astronaut Hoodie

At Rigabit, we prioritize transparency, efficiency, and customer satisfaction in our shipping process. Our commitment to on-demand production ensures that every T-shirt is crafted with precision and delivered promptly. Below, you’ll find a detailed breakdown of our shipping policies, including processing times, delivery schedules, and shipping fees, ensuring a seamless experience from order placement to doorstep delivery.

1. Order Processing & Production

Handling Time: Orders are processed within 3 – 5 business days (excluding weekends and holidays).

Order Confirmation: Once your order is placed, you’ll receive a confirmation email with the order details.

Note: Orders placed after 5:00 PM EST will be processed on the next business day.

2. Delivery Time & Shipping Fees

We offer reliable shipping methods to ensure your order arrives on time.

Important Notes:

Total Delivery Time = Handling Time + Transit Time.

International shipping costs vary by destination. Exact fees will be calculated at checkout.

Some remote areas may experience longer delivery times due to courier limitations.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your order directly on our website or through the courier’s website.

If you do not receive a tracking update within 5 business days, please contact our support team.

4. Shipping Restrictions & Responsibilities

Address Accuracy: Customers are responsible for providing the correct shipping address. If an incorrect address is provided, reshipping fees may apply.

Lost or Stolen Packages: We are not liable for lost or stolen packages once they have been marked as “Delivered” by the carrier. Please contact the courier for assistance.

Customs, Duties & Taxes (For International Orders): International shipments may be subject to customs fees, import duties, or taxes based on your country’s regulations. These charges are the customer’s responsibility.

5. Order Modifications & Cancellations

Orders can be modified or canceled within 24 hours of placement.

Once an order has been processed or shipped, modifications and cancellations are not possible.

6. Contact Us

For any shipping-related inquiries, feel free to reach out to our support team:

Email: support@rigabit.com

Address: 401 1st St, Cleveland, MS 38732, United States

Thank you for choosing Rigabit! We appreciate your support and look forward to delivering quality products straight to your door.

By placing an order through Rigabit, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to the (United States) country.

A. 30 DAY RETURN POLICY

We have a 30-day return policy. This means you can request a return within 30 days of receiving your order. In order to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. HELP! I CAN’T FIND MY RETURN LABEL

Don’t worry-our packages don’t include return label. Just reach out to support@rigabit.com, and we’ll help you place your return or exchange.

C. RETURN PROCESS

To start a return, you can contact us at support@rigabit.com. Please include the following information in your return request:

• Order number and full name
• Proof of purchase (Order information Screenshot)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.

Once we received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.

D. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong thing so that we can evaluate the issue and make it right. To return your product, you should contact our mail.

E. EXCHANGES

We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at support@rigabit.com.

F. RETURN SHIPPING COST

Customers do not need to pay the return shipping cost for defective products.

Customers pay the return shipping cost for non-defective products.

Shipping cost is not refundable for ordering the wrong product by the customer. If customer order the wrong product, customer will be responsible for paying actual cost of return shipping to return the product.

Customers return their product by mail.

No restocking Fee on Returns.

In all cases of exchange/return, it is necessary to send a video, image of the product when received, clearly labeled to make sure the product ordered from us and clearly indicate the error of the product.

G. REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 7 days and you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

H. CANCELLATIONS

If you wish to cancel your order, it must be canceled within 12 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.

Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.

At Rigabit, we prioritize your security during every online shopping experience by employing Secure Sockets Layer (SSL) technology, providing 128-bit SSL security. SSL encrypts sensitive data like passwords and credit card numbers to safeguard them during transactions on our website. Our site’s forms are all protected with SSL encryption, ensuring your personal information remains secure and inaccessible to malicious parties.

Payment Methods

We accept the following methods of payment:

• PayPal: If you don’t have a PayPal account, you can still use PayPal services as a guest.
• Credit Cards: We accept Visa, American Express, Mastercard.
• Debit Cards: We accept debit cards with the Mastercard or Visa logo. If you’re using a prepaid debit card, please ensure it’s registered before making online purchases.

Currency

Rigabit.com only charges in US Dollars (USD).

International Fees

Please be aware that you may need to pay international fees if your payment enters our gateways from outside the US. These fees are charged by credit card issuers, and we have no control over them.

Solutions to a Failed Checkout

If you encounter issues while completing a payment, consider the following suggestions:

• If unable to pay with your debit or credit card:
  • Ensure all information, including the card number, expiration date, CVV code, and billing address, is correct.
  • Check your account balance for available funds.
  • Verify if your card is authorized for online transactions or if the default online transaction limit is too low.
  • Try refreshing the page or logging out and logging back in.
  • Consider using incognito mode or a different browser/device.
  • If the payment is still declined, contact your bank, as they may automatically block international transactions for security reasons.
• If unable to pay with PayPal:
  • Check if your PayPal account has a transaction limit.Ensure the shipping and billing addresses are in the same country, as PayPal requires this for payment processing.Try incognito mode or a different browser/device.If PayPal continues to have issues, consider using a debit or credit card (Visa, MasterCard, Discover, American Express)
• If you’ve tried all of the above and are still experiencing problems, please send us an email at support@rigabit.com.

Security

At Rigabit, we prioritize your privacy and security:

• Your personal details are securely stored, and credit card information is not retained on our servers.
• We have an SSL Certificate, which encrypts your data to prevent unauthorized access or modification by hackers.

Contact Us:

Address: 401 1st St, Cleveland, MS 38732, United States

Email us: support@rigabit.com

Support Time: Mon – Fri, 9:00 AM – 5:00 PM (EST)